Refund and Returns Policy

Last Updated: [06/12/2024]

At Mridaani.com, we aim to provide you with the best quality products and customer service. However, we understand that there may be situations where you need to return or exchange an item. This Refund and Returns Policy outlines the procedures for returning products and receiving refunds for items purchased from our website.

By purchasing from Mridaani.com, you agree to the terms of this policy.

1. Returns

We accept returns on eligible products within [30] days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused condition with all tags, packaging, and accessories intact.
  • The product should not be damaged or altered in any way.
  • Return requests must be made within the specified time frame after delivery.

To initiate a return, please follow these steps:

  1. Contact our customer support team  to inform us about your intention to return the product.
  2. Provide your order number, product details, and reason for the return.
  3. Once your return request is approved, we will provide instructions for returning the product to us.

2. Non-Returnable Items

Certain products are not eligible for return or exchange. These include:

  • Opened or used products that are not defective.
  • Personalized or custom items made to your specifications.
  • Products marked as final sale or clearance items.

Please check the product description and labeling before purchasing to ensure it is eligible for return.

3. Refunds

If your return is accepted, we will process your refund once the returned item is received and inspected. Refunds will be issued to the original payment method. Please note that it may take up to [30] business days for the refund to appear in your account after it has been processed.

Refunds will be made for the purchase price of the product minus any shipping, handling, and restocking fees, if applicable.

Note: We reserve the right to refuse returns or refunds if the product is found to be used, damaged, or in an unacceptable condition.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or model, please return the original product and place a new order for the desired item. The same return and refund policy applies.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or a full refund for items that are defective, damaged, or not as described.

To process your defective item return, please follow these steps:

  1. Contact our customer support within [30] days of receiving the damaged item.
  2. Provide evidence of the damage, such as photographs of the damaged product and packaging.
  3. We will arrange for a return shipment, and upon receipt and inspection of the returned product, a refund or replacement will be processed.

6. Shipping Costs

  • For returns: You will be responsible for the cost of return shipping, unless the item is defective or damaged.
  • For exchanges: You will need to pay for shipping costs associated with sending back the original item and receiving the exchanged product.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

7. Late or Missing Refunds

If you haven’t received your refund within [30] business days after it has been processed, please check your bank account and contact your credit card company or bank. It may take some time before the refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact our customer support team.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with your return, please feel free to reach out to our customer support team: